Please click here to view this guide on the 100mile.com support page.

E-mail Setup

To find what version you have, normally you click on "Help", then "About" within the e-mail program.

Wireless Problems

You can't get anywhere online and can't send/receive e-mail

1. First, look at the "Important Notices" (also linked on home page) to see if anything is down or if we are experiencing any technical difficulties.
   
   
2. If you use a router, unplug the power to it for about 10 seconds, then plug it back in. Check your internet connection in a minute or two. Restart your computer if it fails to connect and try going online again.
   
   
3. Unplug the power to the PoE for about 10 seconds, then plug it back in. Check your internet connection in a minute or two. Restart your computer if it fails to connect and try going online again.
   
   
4. Make sure all devices have power (lights are on) including the PoE, and router if you have one.
   
   
5. Next check all cables and make sure that none of them are loose or damaged.
   
   
6. Double-check that everything is connected in the proper sequence. The Radio has a network cable that connects to the PoE (CPE Side). On the PC side of the PoE, make sure a cable goes directly to your computer or Router WAN port if you use one. See the wireless setup diagram above.
   
   
7. If you use a router, bypass it and connect one computer directly to the PoE (PC side), reboot your computer, and see if your internet connection is up. If the router bypass works, then check your router documentation for further help on getting that running properly. Restart your computer if it fails to connect and try going online again.
   
   
8. Other possible causes are viruses, spyware, adware, malware, browser search bars, proxy servers, firewalls, security suites, etc.
   
   
9. If you are unable to diagnose the problem yourself call us! You are welcome to bring your computer, router, etc. in to the shop for us to diagnose and/or clean-up. Labour charges may apply depending on issue.

Dial-up Issues

Please click here to view this guide on the 100mile.com support page.

E-mail Help

Important: Do not use "Secure Password Authentication", "Outgoing Mail Authentication", or "SSL".

You receive a e-mail username or password error

1. Usernames & passwords are case-sensitive. Make sure you are typing them in exactly how they should be. Do not use any special characters including spaces. An exception for some account names is the underscore (_) character. Re-type in your username and password.
   
   
2. Don't forget to keep the "CAPS lock" key off on the keyboard.
   
   
3. Verify the keys on your keyboard are all functioning.
   
   
4. Check to make sure you have the correct mail servers setup in your e-mail program. See above "Mail Settings" for appropriate information.
   
   
5. Some anti-virus software can lock or block the email. Temporally disable e-mail scanning or see the Help or Troubleshooting section of the software you are using.
   
   
6. If you are having trouble with downloading a large attachment and the download times out, this is a common error to get if the server still thinks you are logged in. Close your e-mail program, wait 10 minutes for the server to timeout your session, then log into our Popmail page. From here you can delete or attempt to download the message you were having trouble with. Make sure you "Sign Out" of the Popmail site before attempting to download the rest of your e-mail via e-mail program.
   
   
7. Your account may be on hold or closed. Please call us to find out if this is the case.

While trying to send an e-mail, you get a "Relay access denied" error

1. This typically happens when you are attempting to send e-mail through a server which doesn't accept mail transfers from a different internet providers connection.
   
   Example: Connecting to a different company's high-speed connection and trying to send mail using  smtp.bcwireless.com for your BCWireless e-mail account. In this case you should be using their outgoing mail server address to send messages. It may be easier to just use the Popmail instead of having to change this.